× Error!

To access your Locata Home account you can use the email address and password that you used to register. If you have forgotten your password or need assistance on how to log in to this website for the first time please see the help section for full instructions.

During this international crisis, it is vital that the council diverts its precious resources to where they are most needed.  Crucial council services are working normally and our priority remains to care for our most vulnerable residents. We have robust contingency plans in place to ensure that we can continue to deliver these vital services over the coming months.

With regards to the letting of social housing, Ealing council has for many years used a choice-based lettings process through the Locata IT system. This allows tenants to register interest and bid on advertised properties that they are interested in. Normally, group viewings with prospective tenants would take place before the allocation of the property.

In line with government advice, any non-essential meetings will not take place during the current period. This means that some changes are being made to how residents can view properties are being made to prevent the further spread of the virus.

The council has decided that it will stop all viewings of vacant council housing units at this time, and any units that have recently closed to bidding will not be actioned. This means that the shortlisting process of applicants will remain in place until the property becomes available for letting in the future.

The majority of housing associations have also stopped viewings of their properties.  A small number have advised that they may allow an applicant to view a property if there is an urgent need however. In such a case, we will make a direct offer of social housing in accordance with the direct offers rules within the council’s housing allocation policy. This will be overseen by the head of allocations and accommodation.

Only the prospective tenant or joint tenants will be allowed to attend viewings. No other family members, friends or professionals will be allowed and viewings will be cancelled if prospective tenants attend with groups of people.

When contacted to arrange a viewing, prospective tenants must advise if they are suffering from symptoms of covid-19 or are self-isolating. If the prospective tenant (or any person who they currently live with) develops symptoms after a viewing is arranged, the tenant must advise the council’s allocation team to cancel the viewing. This would not be considered a refusal of a property, but we will need to offer the property to another tenant.  

These new processes have been put in place to prevent any mass gathering of people, which is against government advice and will help to stop the further transmission of the virus.

We will continuously review and monitor the impact of the Covid-19 virus and it is our plan to ensure that we move back to the open advertising and bidding process for social housing as soon as safely possible. If you have any questions or queries, please email the allocations team on Locatahelp@ealing.gov.uk



Register for housing with Ealing Council

If you haven't already registered with Ealing Council, you will need to do so before you can bid on the properties we advertise. To find out if you are eligible, click the 'Register Now' button below to get started and find out what housing options are best for you. Remember the password you choose on the online form, as this will later be used to log back in to this Ealing Housing Options website.

If you are registered with Ealing Council please click 'Already registered without a password' and complete the on screen prompts to generate your login details for the new Ealing Housing Options website.

Privacy Notice